FAQs

Regaining strength is part of physical therapy

Can I choose where I go for therapy services?

Yes! Sometimes your physician will recommend a specific therapist or practice to you; sometimes your insurance company will require you to go to a specific practice. You always have the right to ask for a specific provider. If we are not “in network” with your specific insurance company, you may have out of net-work options that still provide coverage.

At Skyland Physical Therapy, we are committed to helping you find the service that is best suited to your individual needs.

How do I make an appointment? 

Easy. Just call our office at (828) 277-5763 and we will get you scheduled. You do not need a doctor’s referral (cursor down for more info).

We believe a patient should not have to wait for physical therapy. We are committed to seeing you as soon as possible, especially if you are in pain or having a problem with swelling.

What is a Physical Therapist (PT)?

A Physical Therapist (PT) is a highly-educated, doctoral level, licensed musculoskeletal specialist. PTs are licensed to diagnose and treat problems of muscles, nervous system, joints, spine and tissue. Physical Therapists help relieve pain, improve movement and function, and expand movement potential, getting you back to the activities you enjoy.

Because of this, physical therapists help patients avoid surgery and reduce or eliminate medications. If pain impairs function, if you are recovering from an injury, surgery, disease or illness, we can help. Physical therapists also teach adaptive and physical coping skills in dealing with impaired function from a disease, injury or illness. We teach you how to achieve the highest level of function possible and how to eliminate or manage painful or debilitating conditions.

At Skyland PT (in the community of Oakley in East Asheville, NC) our therapists are focused on helping you achieve your personal health goals.

How are we different at Skyland Physical Therapy?

We help you take charge of your health, while treating you like family.

Our 8 therapists combined represent over 120 years of clinical practice and we hold multiple advanced certifications in specialty areas such as Lymphedema Therapy (management of chronic swelling), Spinal Care, Pediatric PT and OT, Pilates Core training and Feldenkrais Method. We spend 1 hour with each of our patients at each visit. This intensive evaluation and treatment allows our therapists to fully understand your particular condition and provide the treatment plan that is best suited to your particular needs. It is our job to identify the cause of your problem, in order to be effective in treatment. At Skyland Physical Therapy, we look at the whole person and not just a narrow focus on a body part.  In this way, we can help you learn what to do to take charge of your health and return to your highest level of function possible. We strive to help you to return to activities you enjoy without suffering from pain or debilitating conditions.

We pledge you will be treated with the utmost respect and we are determined to help you as an individual, recognizing that your therapy needs are unique.

Billing – Does Insurance pay for Physical Therapy?

Yes, in most cases. We participate with most insurance companies including Medicare and Blue Cross Blue Shield. We provide you with a step-by-step guideline of questions to ask your insurance company regarding your specific coverage (see “Guidelines for Understanding Insurance” form under patient forms packet on this website).  We also offer cash-based service if you do not wish to bill insurance.

At Skyland Physical Therapy, we work with each individual to deliver the best, most cost effective service. We will work with you on a payment plan, if needed.

What treatment will be recommended for my problem?

After your evaluation, you will receive a personal plan to address your specific needs. Therapists may provide hands-on techniques for reducing pain, realigning joints and helping weak or tight muscles/tissues to relearn correct patterns of movement. All treatments are designed to increase your motion and strength, reduce pain, and most importantly, restore function. You will be given an exercise program and/or management techniques designed specifically for you, whether your goal is to return to your gym or yoga program or simply be able to move about in your own home. You will be educated regarding your diagnosis and taught ways to speed recovery and prevent recurrence and/or manage the problem.

At Skyland Physical Therapy, recommended treatment is always planned in conjunction with your goals and designed to your individual needs.

Is a referral required to see a physical therapist?

No, with some exceptions. Medicare requires a doctor’s signature on your plan of care and so we ask for a referral to obtain physical therapy services. This referral may come from an MD, a Physician Assistant, a Clinical Nurse Specialist, or Nurse Practitioner. In addition, some insurance companies require a referral to provide insurance coverage. Please call your insurance company to determine whether or not you are required to have a referral for coverage. BCBS does not typically require a referral.

If you are paying for our service, you do not need a referral.

At Skyland Physical Therapy, we will help answer any questions you may have about access to care or help you find care, if for some reason we cannot serve your therapy needs.

If a referral is required, should I ask my doctor to refer me to physical therapy?

Absolutely! You may ask your doctor to fax a referral to us and tell him/her that you would like to try physical therapy for your particular problem. Our fax number is (828) 277-5764.  We will then call you to schedule an appointment. We will communicate with your doctor to keep him/her informed about your progress.

At Skyland Physical Therapy, we will know quickly if your problem can be helped by physical therapy and will help you obtain the right treatment for your specific needs.

How will you communicate with my doctor or other health care provider?

If you are referred to us by your doctor or other health care provider or if you ask us to communicate with any specific health care provider, we will send a report and plan of care for review. If you wish for us to speak directly with someone else involved in your care, we will be happy to do so.

At Skyland Physical Therapy, we believe that all involved health care providers should communicate in providing the best coordinated service to you and we value communication with your physician or other provider.

When should I start physical therapy? As soon as possible, to speed healing and prevent chronic problems. Early treatment can also decrease the length of time you may require treatment, reduce healthcare costs, and help return you to full function faster. The Wall Street Journal recently published an article citing Physical Therapists as Primary Care Providers for musculoskeletal issues. Cost of old route of care (Family Doctor, Physician Specialist, and Imaging) was much higher and took much more time, vs. seeing your physical therapist first.

At Skyland Physical Therapy, we strive to become your primary provider for musculoskeletal or any physically challenging issue. We can help you get back to your life’s activities and stay on track physically so you do not have to give up your desired lifestyle.

Do I need any X-Rays or tests performed before I come to Physical Therapy?

No. Physical Therapists do not need to see MRI reports or X-rays prior to evaluation and treatment.  Physical Therapists use specific evidence based tests and measures to help diagnose your particular problem and these are often more reliable than costly imaging at helping to determine the cause or your particular issue. If we feel you need a diagnostic test, we will ask your doctor to order this for you, especially if we suspect any kind of fracture or other more serious issue. Of course if you already have those reports, we will be glad to go over them with you in detail and explain the results to you.

At Skyland Physical Therapy, we will help determine if physical therapy is the right treatment for your condition and will work with your doctor or other health care provider to deliver the best and safest treatment for your problem. If we suspect a fracture or other more serious problem, we will help you determine what next step is needed in your care.

What should I expect on my first visit?

Your Physical Therapist will perform a thorough evaluation of your particular problem including a history of your condition and will perform some tests and measures to help in making a musculoskeletal diagnosis and setting a plan of care.  Your plan of care will be discussed and designed with your input and then follow-up appointments made. In most cases we will begin some treatment on the first day, although this will be determined by how much time your evaluation takes. We will always try to show you something to do to begin helping your problem and will then delve into treatment fully at your next visit.

At Skyland Physical Therapy, we want you to begin feeling better right away so we will make every attempt to begin some management techniques on the same day as your evaluation.

How many times will I need to come?

Every person and situation is different and thus recommendations for treatment frequency and duration are different for each person.  Your needs and expectations will always be at the center of recommended follow-up.

At Skyland Physical Therapy, you are treated as an individual when making recommendations for follow-up treatment. What your therapist recommends must match your ability to participate in your care.

What should I bring to my first appointment?

Bring a copy of your insurance card and a photo ID. Also bring a list of any medications you are taking, your referral form if you have one, and any other copies of results of any tests that you wish for us to review with you. Please download and fill out our new patient forms (click here) and bring them with you.

At Skyland Physical Therapy, our friendly office staff will help make your registration process as easy as possible.

What should I wear?

Comfortable clothes that are easy to move around in and comfortable shoes. If your problem is in a lower extremity, you may want to bring shorts with you. We also have gowns and shorts for you to wear if needed. If you are involved in a specific sport or activity, bring your athletic shoes with you.

At Skyland Physical Therapy we believe your therapy visit should be comfortable.